Dayspa

FEB 2013

DAYSPA is the magazine of spa management. Spa owners and spa managers turn to DAYSPA for spa management trends, spa management tips and more.

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SPA HOPPING Guests at The Salish enjoy a luxe-yet-intimate spa experience. How can you maintain that same feeling for guests, even indoors?" The honey and herbal treatments are among many that play on the lodge's woodsy setting; heated stones and essential oils also star in many treatment offerings. "We want to have it all tie in together," Silver says, "versus a spa that's more like a doctor's office." Guests at Salish will find the feeling within the spa intimate, to be sure. The steam room accommodates only a few people at a time, for example. But this intimacy plays out to the spa-goer's advantage throughout her visit. The relaxation area offers a comfortable, quiet and warm waiting area, with cushioned, upholstered benches, soft chairs and lots of calming magazines. Impressively realistic faux orchids and real bamboo plants sprout from pots placed upon tables and positioned in room corners. Water, as well as a particularly scrumptious chocolate orange tea (made by PromiTea), are available for sipping; nuts and dried cranberries offer sustenance between treatments. While awaiting their services, guests fill out an intake form that inquires, "What would make your treatments ideal for you?" This is not a formality; 28 DAYSPA | FEBRUARY 2013 THE SALISH LODGE & SPA Average service price: $115 Size: 4,467 square feet Facilities: Relaxation room, steam room, sauna; 10 treatment rooms; 2 mineral soaking pools No. of employees: 26 Most popular treatments: River Rock Massage, Custom Body Scrubs Product lines: Body Coffee, Mama Mio, ME Bath, Spa Blends, Yonka technicians take answers to this question seriously, and handle the task of achieving customer satisfaction with the same gentle and careful approach they take to performing massages and body scrubs. In fact, the entire Salish staff skillfully achieves a balance of "attentive" and "thoughtful." Scrub recipients find themselves immediately wrapped in fluffy, post-service towels while their shower is prepared to exactly the right pressure and temperature. And, that shower is equipped with an extra container of the scrub for that guest to use for her final rinse. Talk about ending on a high note! Jennifer Keishin Armstrong is a New York City-based freelance writer.

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