Dayspa

APR 2014

DAYSPA is the magazine of spa management. Spa owners and spa managers turn to DAYSPA for spa management trends, spa management tips and more.

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76 DAYSPA | APRIL 2014 PROFILE Staying Af loat When a fl ood decimated its facility, Metropolis Spa Salon rebuilt from scratch—and became stronger in the process. By Tracy Morin Walk into Metropolis Spa Salon in Princeton, New Jersey, and you'll see a successful, well-oiled machine offering haircuts, facials, massages, manicures and spray tans. Barely a single sign of the property's turbulent past remains. Putty-gray walls display soothing pastel paintings by a local artist, while diffusers fi ll the air with the scents of citrus and ylang-ylang. But for owner Theresa Carr, the journey from humble hair haven to booming two-story spa and salon has been far from smooth. From a crippling economic recession to a catastrophic fl ood, Carr has weathered several storms, each time emerging stronger and wiser. She credits Metropolis' resilience to an employee- and client-centric business mindset. By placing her efforts in educating, training and rewarding her loyal employees—who then in turn treat clients like royalty—she has been able to retain her spa's position as a local staple. Metropolis' spa décor promotes a tranquil, simple atmosphere. PHOTO COURTESY METROPOLIS SPA SALON P r o f i l e 4 1 4 . i n d d 7 6 Profile 414.indd 76 3 / 7 / 1 4 9 : 4 4 A M 3/7/14 9:44 AM

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