DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.
Issue link: https://dayspamagazine.epubxp.com/i/836442
[ 78 ] • # dayspamagazine • july 2017 dayspamagazine.com/freeinfo © GETTY IMAGES THE LITTLE THING: Overlooking special occasions THE BIGGER ISSUE: Spas tend to be a preferred destination for special events, and these festivities should be memorable for the right reasons—not because a group of friends celebrating a milestone birthday or bridal shower gets separated from each other, or feels like they aren't receiving enough attention. THE QUICK FIX: Ask clients about any special requests or amenities to be off ered—right down to the guest of honor's favorite colors, fl owers, beverages and snacks—and apprise every staff er of these details. Not only should plans be explained in the booking system, says Cassam, but workers throughout the spa, salon and restaurants should confi rm that the group is together before and after services. "At Trellis, we're always connected via radio—management included," she notes. THE LITTLE THING: Excessive noise THE BIGGER ISSUE: Patrons can't relax when others violate the no cell phone policy in quiet zones, or staff ers gossip or guff aw in common areas. "Guests come here to chill out," says Irisha Steele, director of The St. Regis Aspen Resort's Remède Spa in Colorado. "If other guests or therapists are being loud, they might get the impression that we don't care." THE QUICK FIX: Make room for noise. The Houstonian's Trellis off ers an outside terrace where patrons can use cell phones and laptops while getting the same perks—lunch, champagne or bellinis—as those in the tranquility space, says Cassam. At Delamar, large groups are encouraged to reserve the entire space for a half hour before and after their services, explains Jordan, and employees are always reminded to keep their voices low. Meanwhile, Steele says that therapists at Remède are required to keep cell phones in their lockers, and managers walk the halls after services have ended to ensure a peaceful setting. "We even ask that, in case of an emergency, staff members have their families call the spa directly and we will then alert the employee," she adds. management workshop THE LI T s p e c TH t g a m b ri da f rom ea h one Private label, Made in USA, mineral makeup, on-trend products and colors, packaging choices, low minimums, free imprinting, customizable, full line of brushes and accessories 1.800.338.1423 | brushup.com | mineral-mine.com Creating your own brand has never been easier