AUG 2017

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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Page 69 of 84 • august 2017 • [ 67 ] ey monitor their bottom lines. During the recession, Gabrielle Ophals, co-owner of Haven Spa ( est. 1998 ) in New York City, made a point of paying closer attention to her spa's fi nances. She began running analytical reports on specifi c products to monitor overuse. One example: an aromatherapy soak used in every facial. "I noticed it was really expensive," says Ophals. "So we started giving estheticians one vial per facial, instead of just having a free-for-all." She was astounded by the results: Usage dropped by 80 percent, saving the spa thousands of dollars a year. In addition to Haven's culture of conservative product use, Ophals eliminates redundant retail—opting to carry one rather than two similar lotions, for instance—so there's a lower risk of them expiring. Plus, she takes time to review spreadsheets and reports on a regular basis. At one point, it revealed that staffi ng the front desk was costing too much money; Ophals was then able to trim a few hours without having to lose any staff members. 19 YEARS COURTESY CHARLIE BENNETT Visit us at ICES Long Beach CA Sept. 10-11, Booth# 340 IECSC FT. Lauderdale Fl. Sept. 24-25, Booth# 208

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