Dayspa

SEP 2017

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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dayspamagazine.com/freeinfo [ 54 ] • # dayspamagazine • september 2017 Klein notes that wellness travel is becoming a bigger trend "as friends, families and individuals seek to better their lives and kick-start new habits." Pahel points to the mainstream cultural awareness of health and fi tness as a part of her inspiration. "Our country is fully engaged with eating right, exercising and taking care of ourselves," she notes. "Camp ÂME's retreats fi t right into that mindset." Pahel expects other spas to follow suit. "I believe strongly that these programs make so much sense," she says. "But it's not for every business. Turnberry is ideal because we're a resort with a membership club, and we're in a wealthy community where our clients have disposable incomes and can take health care into their own hands to try and create a healthier lifestyle." Team Gratitude Refl ecting on her management style, Pahel cites the importance of teamwork and valuing her employees. "As a spa director, your responsibility is to take care of your managers because they take care of your clients," she says. Part of appreciating your staff , she explains, is showing and telling them how much they're respected. "When you make people feel valued, they're more inclined to support you," she emphasizes. "If you motivate through positivity, your staff members are a lot more trusting. They're going to feel inspired to be part of your team, actively driving revenues, keeping the spa clean, and making it a great place to visit and work." Pahel and the rest of the Turnberry staff must be doing something right: Turnover is unusually low. The spa pro reports that half the employees she hired when she worked at the resort between 2000 and 2006 were still there when she returned in 2013. "We have an incredible veteran staff who understands our business model," she says. Likewise, Pahel's longevity in the industry has prepared her to handle good times and bad. "I know how to be fl exible, how to roll with the punches and how to be open minded," she says. "I've been doing this for 28 years and I'm still learning new things every day!" u spa profi le Advanced Mineral Makeup ADVANCEDMINERALMAKEUP.COM Live Your Life in Advanced Mineral Makeup To become a partner call 800-439-9936 Ř3DUDEHQIUHH Ř7DOF)UHH Ř'\H)UHH Ř)UDJUDQFH)UHH A full comprehensive line of mineral makeup %\$QQLH0D\R

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