SEP 2018

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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[ 56 ] • # dayspamagazine • september 2018 master class Spa Managers From hiring staff to keeping customers happy, the skills required of a spa manager are sizeable. But which classes will ensure that you're a superior supervisor? For Diane Hibbard, vice president of treatments and development at California-based spa chain Burke Williams, it was a project management course that made all the diff erence in her career success. "Project management is critical in terms of how to lead people, delegate, work as a team and inspire creativity," she explains, adding that classes focusing on eff ective communication are also benefi cial. If you're unable to attend a course right away, picking up a few books may be the best place to start—some of Hibbard's favorites include The Power of Vulnerability: Teachings on Authenticity, Connection and Courage (Sounds True, 2012) by Brené Brown and Leaders Eat Last: Why Some Teams Pull Together and Others Don't (Portfolio, 2014) by Simon Sinek. CLASSES TO CONSIDER: "Certifi ed Spa Supervisor Program," American Hotel & Lodging Educational Institute,; "Spa Leadership" and "Spa Strategic Human Capital Management (HCM)," Raison D'Etre, u © GETTY IMAGES

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