OCT 2018

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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[ 30 ] • # dayspamagazine • october 2018 spa hopping with soft quilts), and my therapist, Katie, adjusted it for comfort, raising my head and knees. After a thorough consultation, she cleansed my face, performed extractions and applied essential oil-rich moisturizers. Depending on the season and clients' skin needs, estheticians will also apply masks and lighter-bodied serums for extra hydration. The treatment concluded with a relaxing head and shoulder massage, during which I barely managed to stave off dozing. I had felt a bit stressed upon arrival, but after 20 minutes of post-treatment tea sipping, fruit nibbling and publications browsing in the relaxation room, I was ready to take on the remainder of the evening with renewed vigor—and a very refreshed visage. Sterling Service Therapists and attendant staff members are skilled, polite and genuine. "We have a world-class reputation to protect, so we only ever employ the best," says Pedder. "We hire people based on their skills as well as whether their personalities match our company values. They must be naturally kind, confi dent and caring—and fantastic, experienced therapists." Despite being within a hotel, the spa's clientele is typically based in London, reports Pedder. "There's an approximately 60:40 ratio of women to men," she adds. "We have a following of regulars who have been with us since the spa launched."

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