NOV 2018

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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spa profi le [ 26 ] • # dayspamagazine • november 2018 Getting in the Game Owned and operated by the Temecula-based Pechanga Band of Luiseño Indians, the property opened its fi rst gaming facility in 1995. Over the ensuing two decades, it expanded to incorporate a hotel, spa and golf course—and in March 2018, the resort completed a two-year, $300 million renovation that yielded a slew of additions, including a tower boasting 568 rooms and suites; the 25,000-square- foot stand-alone spa; a splashy 4.5-acre complex with three pools, two waterslides, a restaurant and a swim-up bar; and two new restaurants, bringing the total to 20. (For corporate guests, there's also an extra 67,000 square feet of event space.) My suite felt like its own private hideaway, featuring a separate sitting room, upscale artwork, a soothing neutral palette and a marble bathroom stocked with Molton Brown toiletries. I didn't linger long, however, as the rest of the resort beckoned—and I was happy to answer its call. Pride of Pechanga According to spa manager Whitney Tabor, the resort's wellness facilities didn't undergo a mere renovation, but rather "a total rebirth." That might sound exaggerated, but it's hard not to be impressed the moment you set foot inside the two-story building, designed by Klai Juba Wald Interiors. A striking chandelier dangles over the reception desk; to the left is a boutique area with a well-curated selection of skin and body products, jewelry and apparel; and to the right are a fi tness center and separate room for yoga and meditation classes, along with wellness consultations and training sessions. The Pechanga people remain front and center of the spa's new incarnation. The dazzling light fi xture is a collection of seashells honoring the tribe's history of traveling to the ocean to collect shells, fi sh and other resources, and large acorn-shaped baskets— replicas of those crafted and used by the tribe for centuries—adorn the halls and relaxation areas. Another central point is a beautiful acorn fountain that pays homage to the reservation's revered 2,000-year-old Great Oak Tree. "Everything has been intentionally and thoughtfully designed to refl ect our unique past," explains Tabor. Signature therapies reinforce this reverence, and include the Acorn and Walnut Renewal (80 min./$190-$210), named for the ingredients in the body ritual's skin-smoothing scrub, and the Chia Firming Therapy (50 min./$150-$170), showcasing a bevy of omega- rich benefi ts. Not surprisingly, the resort and spa attract a highly skilled staff . "We recruit, train and retain the best of the best," says Tabor. "Many of our team members have worked in prestigious resorts around the world. The Pechanga tribe has a long history of struggle, hard work and ove rcoming challenges. As such, it makes tremendous eff ort to look after its own—which includes every employee, from line-level to management." The spa's marketing strategy is multifaceted, notes Tabor. "We're active in social and local media, and our service providers are often invited to appear on news programs, off ering insight on beauty and fi tness," she says. To attract on-site guests wrapped up in the resort's other off erings, there's an in-room TV channel dedicated to the spa, which broadcasts information and highlights specials. spa profi le

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