DEC 2018

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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Page 51 of 77 • december 2018 • [ 49 ] RETAIL ROCKSTAR THE SPA JW Marriott Desert Springs Resort & Spa in Palm Desert, California THE PRO Cathy Cleary, esthetician supervisor THE STAR Kerstin Florian Rehydrating Neroli Water WHY IT ROCKS "This product is used in all of our facial, body and massage treatments, and clients love the aroma of the orange blossom and the feeling of the fi ne, cool mist. Not only is it perfect for all skin types but it immediately relieves stress and lifts their spirits. Oftentimes, after getting a service utilizing the Neroli Water, our guests come into the spa shop to purchase a couple of bottles—one for themselves, and one as a gift. In addition to promoting the product by using it in our treatments, we off er a 20 percent discount every June and December, so clients know to come back and purchase it then. It's truly one of their favorite skincare items, and they especially appreciate that they can recreate the spa experience on the go—such a lovely way to bring their relaxing spa day to mind anytime and anywhere!" u WHAT ARE SOME OF YOUR MOST SUCCESSFUL HOLIDAY PROMOTIONS? Want to be quoted in DAYSPA? Visit to submit your contact information! M O R E O N T H E W E B The Cashmere Quench Massage (50-80 min./$150- $215) has been a great success. It's a customized body treatment off ered throughout November that melts away tension and deeply nourishes skin with organic shea butter and vitamin E, along with the luscious, warming aromas of cinnamon, clove and ginger. We partner with ZENTS for this service, which allows guests to take home fi g and mandarin body oil samples, so they can continue their sensory journey after they leave the spa. " " Our most popular services for the holidays are the Pumpkin Spice Pedicure (60 min./$60 special rate through November), which is packed with fruit enzymes and alpha hydroxy acids (AHAs) to exfoliate and smooth the skin, and the Mistletoes Pedicure (60 min./$60 special rate through December), featuring natural mint for a cooling and calming sensation that helps relieve sore muscles. Guests enjoy these off erings because the aromas get them into the spirit of the season—plus, their feet are left looking and feeling phenomenal for all of the holiday parties they'll be attending! " " Alicia Howell director of spas Pier House Resort & Spa and La Concha Hotel & Spa Key West, Florida We designed the Winter Warm-Up package ($159) to remind guests that Glen Ivy Hot Springs is a wonderful place to relax, regardless of the season. It includes the price of admission, use of a robe, a 50-minute spa treatment and visit to the Grotto, plus hot cocoa and a house-made cookie from the COGO Café. Client feedback was extremely positive when we launched this promotion last December, as it was the fi rst time we included everything needed for a California winter day—and because sales exceeded November package sales by nearly 600, we extended it through February! " " Clive McNish general manager Glen Ivy Hot Springs Corona, California Jackie Flory spa director Mokara Hotel & Spa San Antonio, Texas

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