MAR 2019

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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30 @dayspamagazine • March 2019 COURTESY ANANTARA GOLDEN TRIANGLE ELEPHANT CAMP & RESORT The Distinction Opened two years after Thai hospitality and wellness brand Anantara's debut on the southern coast in Hua Hin, Anantara Spa draws its inspiration from indigenous wellness practices and elixirs blended with other Asian and Western techniques. The combination is most notable in the Anantara Signature Massage (90 min./$122), which targets meridian lines and/or acupressure points while applying Swedish massage strokes. A two-story open-air massage pavilion, nestled in the rice paddies and overlooking a stream, can be booked as part of a package that includes massage specials and breakfast. Capturing Clientele Spa visitors are predominantly hotel guests in this remote, rural location. As such, in-room fl iers for limited-time specials and the spa menu, as well as social media posts depicting body and beauty treatments, are typically enough to entice bookings. "Our photos and videos highlight the serenity of the spa and our quality products," says spa manager Thichathorn Panomkarn. "We really want to focus on customer service," she adds. "Guests visit the spa to unwind—and part of that is feeling that they have privacy." To that end, the relaxation area is out of sight from treatment rooms, and Panomkarn notes that staff members are always warm and welcoming. Management M.O. Employees are trained by Minor Hotels' Mspa International, a spa and wellness consultancy that emphasizes the guest experience and the business' iconic identity. "I focus on a strong sense of teamwork in operations, and I share with staff my belief that every goal is attainable," says Panomkarn. "Whether they're communicating with guests, upselling, keeping track of tasks, or bringing a general sense of peace and quiet to the spa, our team possesses the sort of positive energy that ensures our clients have the best possible time here." LOCATION Chiang Saen, Thailand OWNER Minor Hotels OPENED 2003 THE SPACE 3,500 square feet and 3 stories tall, with a salon; 2 treatment rooms with massage balcony; 3 couples suites with shower, herbal steam room, outdoor terrace and sunken terrazzo tub; and massage pavilion STAFF 1 spa manager, 6 spa therapists, 2 receptionists WEBSITE triangle-chiang-rai ANANTARA SPA SPA SNAPSHOT

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