APR 2019

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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Page 28 of 75

connection between the therapist and the client," explains Mauras-Cartier. "We take an intuitive approach where the guest's behavior and feedback are used to customize the treatment. This requires the therapist to have an extensive breadth of knowledge about the products April 2019 • 27 menu covers facials, massages, waxing, nail services, personal training and nutritional therapy. BUSINESS SAVVY The spa attracts a mix of local residents, spa members and business professionals who stop by before or after work. "We invest a lot of time in training the team and making sure they live the Akasha ethos," adds Robin Mauras-Cartier, regional spa director of The Set Hotels. "A key point is recognition: Whether someone is a returning hotel client or a spa member, we want to make sure the team recognizes them so we can tailor their experience to their preferences. This makes them feel like they are part of Akasha." The spa also makes an effort to engage regularly with guests on social media and TripAdvisor. SIGNATURE SERVICES Akasha's hero treatment is the Ultimate Aromatherapy Associates Massage (60 min./$189; 90 min./$241), one of eight services showcasing the popular British brand. "Our Aromatherapy Associates services focus on a personal as well as consumer relationships." For this massage, the therapist performs Swedish and neuromuscular techniques that encourage circulation and lymphatic drainage—with an oil of the client's choosing—to relieve muscle tension and help them recharge and relax. u

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