APR 2019

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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30 @dayspamagazine • April 2019 Management M.O. Powell-Lopez says that staff recruitment is often the biggest challenge. "Patience seems to be the key to success. Waiting to hire the right person who fi ts the culture and processes pays off," he shares. "We look for individuals with a great understanding of guest service and, most importantly, those who have a true passion for their work. Their ability to 'read' and address clients is paramount. When a team member loves what they do, it's easy to see in guest comments, requests and the employee's overall performance." He adds that the spa stresses customer service above all, and encourages spa staff to exceed expectations and strive to anticipate guests' needs. The Goods In addition to a signature, coconut oil-based line by CoCo La Vie, the spa features products from ALO, Baxter for Men, Dazzle Dry, L'Deaux, Make Up Factory, Monica Mauro, Naturopathica, Om4Men, Redken, Salt of the Earth, Sorella Apothecary and Vimmia in its backbar and retail areas. u COURTESY JEFFREY DOW PHOTOGRAPHY SPA SNAPSHOT

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