MAY 2019

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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Page 36 of 76

SPA HOPPING 34 @dayspamagazine • May 2019 COURTESY LE GERMAIN HOTEL CHARLEVOIX spacious treatment rooms—each a former guestroom with a private bathroom and shower, two heated massage tables and bathrobe warmers. BUSINESS SAVVY Steady demand keeps the spa's full-time staff of 13 busy thanks to the Chateau's various weddings and political events, with attendees especially interested in booking mani/ pedi services. Offerings are promoted with a sophisticated menu presented in hotel rooms, as well as an in-room TV commercial and marketing visuals in the lobby and check-in areas. Local members of the adjacent Club Frontenac also receive information about treatments and special offers. But most guests discover the spa through recommendations from the concierge staff, who are knowledgeable about offerings and quick to book appointments. Spa director Maude Sanscartier trains spa managers to run day-to-day business, rotating them from spa to spa—there are four Moment Spas in Quebec—to share their expertise with junior staff, while enriching their own professional experience. SIGNATURE SERVICE The most requested service, especially for travelers, stressed businesspeople and wedding parties, is the Moment Spa Massage (80 min./$174). "Our clientele wants to relieve their tensions and reenergize themselves," says Sanscartier. The service utilizes oil delicately scented with lily, bamboo and hibiscus, combined with slow, enveloping, lymph-draining maneuvers and forearm techniques. A moisturizing mist adds a fi nishing touch. Spa Nordique Le Germain Baie-Saint-Paul, Charlevoix, Quebec NEED TO KNOW Midway on its journey, the tourist train stops in Baie- Saint-Paul, pulling into a new station built on the grounds of the strikingly modern Le Germain Hotel Charlevoix ( The 5,000-square-foot, seven-treatment-room Spa Nordique is the only Nordic spa in the Charlevoix region. A recipient of a 2018 Spa D' Excellence award from the Quebec Association of Spas, it sits above the "most important water reserve in the Charlevoix Biosphere Reserve," says spa director Chantal Barnwell, who monitors the various thermal pools every three hours. "It's the coldest and freshest water in the area and is the heart of our unique Thermal Experience pool circuit." Meanwhile, everything in the LEED-certifi ed spa is locally sourced, including lavender eye pillows and all-natural soaps, shampoos and lotions.

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