Dayspa

MAY 2019

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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SPA HOPPING 36 @dayspamagazine • May 2019 FROM TOP: COURTESY LE GERMAIN HOTEL CHARLEVOIX; COURTESY MOMENT SPA LE MANOIR RICHELIEU BUSINESS SAVVY Mentoring from within creates a unifi ed team of 27 staff members, and management earns their loyalty by treating them well. "These are precious hands that they have," says Barnwell. "I protect them with pure products, reward them with good salaries, and give them opportunities to grow with the company." To attract clients, an active social media presence draws followers to the spa website, and new software lets them book online. To cultivate word-of-mouth, Barnwell gives free spa passes to nearby bistros and galleries as employee incentive rewards. "Locals are my best ambassadors," she says. SIGNATURE SERVICE Guests use a simple map for the self-guided Nordic Thermal experience ($20 guest pass, complimentary with facial or body service). Progressing from very hot to very cold, the metabolic-booster begins inside the eucalyptus steam room, then a Finnish sauna with pastoral views of farm animals and lush gardens, and an ice fountain cooldown. Outdoor soaks follow in three warm, cool and cold pools. Snowy wintertime is especially magical, with guests bundled up in cozy blankets and warmed underfoot by slate tiles heated by an eco-friendly geothermal system. Year-round, the From Head to Toe Package (90 min./$132) is the spa's most in-demand offering. It combines a 60-minute relaxing massage and a luminous 30-minute facial with a Payot Perform Lift eye treatment. "It's done in one room, with one highly skilled therapist, to seamlessly provide the best of everything," says Barnwell. Moment Spa Le Manoir Richelieu La Malbaie, Quebec NEED TO KNOW The fi nal destination is, ironically enough, the only non-railway hotel, originally built for tourists arriving by ship rather than train. Turn-of-the-century cruises brought travelers to the 5-star vacation paradise, which fi rst opened in 1899, burned down in 1928, was reborn in 1929 and opened its fi rst spa in 2000. In 2014, Moment Spa Le Manoir Richelieu (momentspa.ca/le_ manoir_richelieu) was completely transformed with a $750,000 remodel that made it a 5,166-square-foot contemporary haven for well-heeled golfers and skiers. Featuring 13 treatment rooms

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