JUN 2013

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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Page 77 of 139

Amadeus' locker rooms feature relaxing eucalyptus steam rooms. AMADEUS SPA (PASADENA) Founded: 1987 Size: 11,000 Facility: 22 treatment rooms (including one couples' suite), 22 hair stations, 5 nail stations, 4 pedicure chairs, 2 wet rooms, 2 waiting areas, 2 bathrooms, lunch area Staff: 60 Most popular treatment: European Facial (75 min./$110), Signature Massage (75 min./$145) Average service ticket: $110 Product lines retailed: Dermalogica, M'lis, Skinceuticals, TIGI introduce yourself to new clients." Since setting up shop, Mui-Wong has faced increasingly fierce competition in the form of high-end resort and hotel spas. However, she refuses to waver from the personable business approach that has made Amadeus such a well-known name in the Los Angeles region for the past two decades. For instance, rather than featuring uniform furnishings and layout in each treatment room, the spa's technicians decorate their working spaces to fit their individual aesthetics and personalities. "After all," Mui-Wong reasons, "therapists are the closest in contact with guests, and therefore responsible for leaving a lasting impression, whether via exceptional service or the client/practitioner connection." Retaining existing clients is also a priority for the Amadeus staff, and in a glamorous city like Los Angeles, it's no easy task. "Women in L.A. are very conscious of how they look," notes Mui-Wong. "They turn to fashion H C Hale Cosmeceuticals Your Skin Care Company Ma Marula Enzyme Enzym Mask •Rejuvenates with Marula wi •Exfoliates with Papaya enzyme w •Oxygenates with Niacin wit •Hydrates with Hyaluronic Acid For more information: (800) 951-7005 • Use FreeInfo #31 76 DAYSPA | JUNE 2013 magazines to see what celebrities are wearing—and what treatments they've had." She adds that Amadeus' regular guests include well-known television newscasters, trustees from the University of Southern California and Fortune 500 executives. To continuously offer this discerning and elite client base superior and cutting-edge service that aligns with the latest beauty trends, staff education is key. "The secret is to make sure you have the best people possible under one roof," Mui-Wong explains. "We require all technicians to be updated and educated on the latest trends and technologies in their area of expertise, whether be that hair care or styling, skin care, massage or nail care." Offering the latest innovations has become of utmost importance to the Amadeus team. Recently, the spa added services utilizing Neutrosis SX-Series Body Sculpting as well as the Facial Rejuvenation Microcurrent System. While investing in such equipment was not cheap, Mui-Wong says the results are well worth the price tag. "Everyone who has tried these machines loves them," she says. "The microcurrent system gives you an instant facelift without the surgery." Although the journey has not always been smooth, Amadeus has certainly managed to remain resilient and relevant within the Los Angeles spa industry. Saved by its top-notch customer service and innovative roster of treatments, this L.A. gem remains a force to be reckoned with. —Angela Melero

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