DAYSPA is the magazine of spa management. Spa owners and spa managers turn to DAYSPA for spa management trends, spa management tips and more.
Issue link: https://dayspamagazine.epubxp.com/i/210402
region and the duties performed. As the first and last point-of-contact for clients with your spa, support staff are relied upon to provide top-quality customer service at all times. This creates yet another reason for finely calibrating your technician pay: you'll want to have enough left to reward these hard-working and important staff members with wages that make it worthwhile to remain in the position for two years or so. Zwang advises that customer service and support staff's payroll be targeted at 10% of sales. So, it comes down to math: Add up your service and retail revenue. Extract 10% for support staff, 3% for management, 5% for benefits, 4% for profits and 35% for overhead, and that leaves you with 43% of revenue for total compensation for technicians. Given that payroll taxes are typically about 10% of payroll dollars, if you can provide your technicians with direct compensation in the 35% of revenue range, that will allow you to offer benefits such as healthcare coverage, PTO and a robust education program, and to provide a fair living wage in a wellrun and well-marketed spa. When evaluating new compensation options, don't forget to consider the ability of your operating software to incorporate your plan. Whichever plan you decide upon, it should be automated to the highest degree possible, to save time and to provide crucial reporting metrics to help you take in the whole compensation picture. "Have a good understanding of your pricing and margins, and really look at creating a plan that's best for the company and that helps your team to grow," urges Gorecki. "Remember, it isn't always money that makes them happy." Lisa Starr (lstarr@wynnebusiness.com) is a business consultant for Wynne Business and a spa management trainer/educator. Whatever you need, we've got you covered With our 3 creamy mineral foundations each with soothing zinc oxide, SPF 20, superior coverage and a natural looking fnish 1-916-939-9888 1-800-476-0226 toll free w w w. i l l u m i n a re c o s m e t i c s . c o m dayspamagazine.com/freeinfo • Use FreeInfo #48 H C Hale Cosmeceuticals presents High Potency Peptide Products Patent-5 Peptide Booster Deep Wrinkle Serum: This serum contains all active ingredients—no fillers, waxes, parabens, or oils. With advanced bioactive ingredients, we have compounded this product at cold temperatures to preserve their optimum potencies. HP Pentapeptide Facelift: This peptide facial cream is our high-potency treatment for mature skin, containing different peptides for improving the overall appearance of maturing skin while it replenishes, hydrates, and illuminates the skin. HP Pentapeptide Corrective Eye Gel: This treatment helps to reduce fine lines and wrinkles while reducing puffiness and dark circles around the eye area, as well as improving the skins thickness. Aids in brightening the entire orbital area, while strengthening capillaries, and increasing circulation. For more information contact us at 800-951-7005 www.halecosmeceuticals.com dayspamagazine.com/freeinfo • Use FreeInfo #49 dayspamagazine.com | DECEMBER 2013 93