MAY 2015

DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.

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42 DAYSPA | MAY 2015 The creative treatment menu is also designed to give guests that "something extra." Take the Hawai- ian Honey Pedicure (80 min./$80), during which clients lounge on a curved bench facing windows overlooking the sparkling Boise River, while technicians provide the works: a coconut sugar leg and foot massage, an ap- plication of warm honey from knee to foot and a fi nal massage using warmed seashells. "Having a fancier, nicer place with reasonable prices has served us well," says Baker, and Two Riv- ers' impressive list of accolades attests to that. The business was recognized as 2013's Best Local Spa and Best Hair Salon in Boise Weekly magazine; 2011's Sa- lon of Distinction in Salon Today; and Best Day Spa in the Idaho Statesman newspaper for four years run- ning (2010–2013). STAFFING FOR SUCCESS To ensure that the awards would keep on coming— and more importantly, that clients would keep return- ing to Two Rivers and refer their friends—Baker knew he couldn't afford to skimp on staff. With his spa and salon serving close to 275 clients each day, the busi- ness owner needed the best possible team of workers, a crew who would not only perform well but would want to stay onboard for the long haul. It has taken years, but Baker feels he has honed his hiring and training processes to a fi ne point. Potential hires at the spa and salon undergo mul- tiple interviews with different staff members to pro- vide adequate perspective on their suitability for the job. New employees fi rst receive some essential train- ing on the Two Rivers way of working with its clients, along with basic sanitation protocols and customer service policies and procedures. Those who are fresh out of school shadow another technician or stylist until they're ready to fl y solo. After their initial employee orientation, Baker sends technicians to New York, Los Angeles or San Francisco for multiple-day trainings. Back in Eagle, the education continues indefi nitely, with in-house sessions offered once a month as well as continuing education on new products and treatment protocols. Trying to maintain the best staff keeps Baker on his toes, he admits, and competing for good techni- cians and other employees can be challenging. Many beauty and wellness professionals prefer a booth- rental situation, but Two Rivers' staff consists of com- missioned employees. Two Rivers' unique pedicure area elevates the service to luxury status.

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