DAYSPA is the business resource for spa & wellness professionals! Each issue covers the latest in skin care, spa treatments, wellness services and management strategies.
Issue link: https://dayspamagazine.epubxp.com/i/902908
[ 72 ] • # dayspamagazine • december 2017 RAPID RESPONSE: A Favorite holiday? Christmas. A Favorite TV shows? America's Got Talent and The Voice. A Guilty pleasure? Chocolate-covered raisins. A Biggest fear? Not making a diff erence in people's lives. A Would most like to meet? Tony Robbins. A Personal mantra? Live each day like it's your last, and do it with passion and purpose! A Can't leave the house without: Performing my Pevonia regimen and putting my makeup on! Michele Fenske Vice President of U.S. Sales, Pevonia International How do you manage to fi nd a work-life balance? My best practice is to set boundaries and stick to them as much as possible. My team is spread across the country in three diff erent time zones, and in the past I've tried to be everything to everyone at all times. This disrupted my family life, my 'me' time, and even my weekends when I allowed it. But now my team knows I'm only available from 8:30 a.m. to 6:30 p.m. If there's an emergency outside those hours they can text me, otherwise it can wait until the next day. I start my morning by walking my two fur babies, Bailee and Chatta, to clear my head and breathe. Three evenings a week, I work out with a personal trainer to stay strong and healthy. This new schedule has been a success, and my time with my team is now more productive. Which causes do you support? Because I had a parent who spent many years in an assisted living facility, I know that it's the simple things that bring the most pleasure yet are so often forgotten. During the holidays my husband Chuck and I dress up as Santa and an elf at facilities within our hometown of Warner Robins, Georgia, handing out gifts, catering dinners, playing music and taking photos, which create happy memories for the residents that can be shared with their loved ones. What's the most common mistake you see skincare clients making? Thinking that a less expensive, generic brand yields the same results as a professional one. I preach that skin is worth the investment, and that the return on that investment is priceless! How do you motivate others? I try to inspire by tapping into everyone's personal passion. I once had a business consultant who was struggling to open new doors. I discovered that she had a deep-rooted passion for education, and I encouraged her to apply it by selling through teaching: Rather than lead in with just the product, I suggested she lead in with a demonstration to create a learning opportunity that could increase the prospect's skincare revenue. She is now one of the company's top producers of new business development because she does what she loves. What's in the pipeline for the company? There are so many new and exciting launches, from product and service innovations to education and even homecare facial devices. Stay tuned! u one on one industry leader Q&A; SPATEC Great Gatsby Night Receiving awards at Face & Body San Jose Bailee and Chatta Tony Robbins M O R E O N T H E W E B E Holiday cheer with dad BOTTOM LEFT: © GETTY IMAGES