Dayspa

MAR 2013

DAYSPA is the magazine of spa management. Spa owners and spa managers turn to DAYSPA for spa management trends, spa management tips and more.

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PROFILE The T Spa, Marysville, Washington LIQUID ASSET: The T-Spa���s hydrotherapy room The Tulalip Casino opened in 2004 and, subsequently, the Native American Tulalip tribe decided to build a high-quality resort���and a venue that would provide jobs for tribe members. The hotel and the T-Spa opened in 2008. The resort was awarded the AAA Four Diamond rating and has become a premier destination for entertainment in the Paci���c Northwest. When it comes to health rituals and using healing herbs and other products found in their natural environment, Native Americans have a long history to fall back on (see ���Around the World with DAYSPA,��� page 22). The Tulalips saw the spa as the perfect venue to carry on some of their honored customs. Guests who experience the Sacred Plant Ritual (60-90 min./$125-$165) at the T-Spa receive a natural salt scrub before they enter a shower that���s soap-less to allow nourishing oils to remain on the skin. This is followed by a massage featuring very fragrant cedar and sweet grass massage oil. Hot stone and Balinese massages have also found their way into this spa���s menu. Explains spa director 56 DAYSPA | MARCH 2013 Norma Hughes, ���Many of our treatments are similar to what spa-goers experience elsewhere, only with Native American ���air.��� Hughes opts for high-end treatment products, and this is re���ected in service prices (a Deep Pore Cleansing Facial runs $75 for 30 minutes, for instance), but she feels the quality of treatment justi���es the cost. The Tulalips are considered a water tribe, so the spa features a contemporary Native American design that enables guests to meander through winding hallways lined with river rock to reach their destinations. T-Spa���s 16 treatment rooms include a VIP/couple���s suite, complete with ���replace and shower. The suite can be rented for six hours��� worth of treatments, plus lunch, for $1,000. How they get play: The Tulalip Casino promotes T-Spa to its guests via the casino���s rewards club, which allows visitors to earn a point for every dollar of slot machine play. Points at the Tulalip Casino can be redeemed for meals, hotel suites���and spa services. Most of the area���s locals belong to the rewards club. But the spa doesn���t rely solely on the casino for its business. T-Spa regularly exhibits at trade shows (particularly bridal trade shows), advertises on TV and on billboards, and schedules ���familiarization��� trips for folks in the travel industry. ���Most of our clientele are 40+-year-old women,��� says Hughes. ���For many of them, the spa has become a special occasion place to celebrate.��� The warmth of the Tulalip tribe is re���ected in the treatment of spa guests. All staff members are willing and able to answer questions, and no guests are ever rushed. An attendant is available in the locker room at all times. Front desk personnel take time to help guests with treatment and amenity choices, too. ���With our regulars, we often suggest different services they might enjoy,��� says Hughes. ���We try to get to a ���yes��� for all our guests.��� How They Roll Website: tulalipresort.com/t-spa Year founded: 2008 Size: 14,000 square feet Facility: 16 treatment rooms, 2 relaxation rooms (1 for men, 1 for women) Product lines: Decl��or, Kneipp, Mikmaq, Skinceuticals, Thalgo Most popular treatment: T-Spa Signature Massage using multi-massage techniques to induce relaxation (50-80 min./$110-$150)

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